No Hassle Returns
We like to keep things simple with our Returns Policy, so that every purchase you make with odonnellcommercials.ie is completely risk free. If you’re not satisfied with an item that you have purchased and the item is unused and hasn’t been fitted, you can return it to us within 30 days of purchase for a refund. All you need to do is contact us by emailing sales@odonnellcommercials.iebefore you return your goods and we will guide you through the process to make everything as quick and easy as possible.
Making A Return
Please contact odonnellcommercials.ie by emailing sales@odonnellcommercials.ie or by calling 00353 (0) 749390122 and we’ll issue you with a Returns Authorization Number. From here, we’ll guide you through the returns process to make it as fast and as easy as possible.
To ensure a full refund, the item to be returned needs to be unused, and must have its original packaging undamaged and intact.
All electrical parts and sensors cannot be returned under no circumstances.
Sending A Return
To return your order within 30 days of purchase, the item(s) must be unused, in its original condition and packaging with all materials, manuals and accessories intact. Pack up your item(s) protectively and write your Returns Number clearly on the outside of the package.
To guarantee delivery, we’d recommend that you send back your return using a tracked service. We’ve included a list below recommending the quickest and cheapest solution for you to send your item to odonnellcommercials.ie.
Return Postage
Return postage costs are the responsibility of our customer. If you need assistance, please contact us and we’ll recommend the most cost effective way to send your return back to odonnellcommercials.ie
Refund and Reimbursement
Once we receive your item, we’ll get to work on processing your return as fast as possible. If your return meets the requirements outlined above, we’ll process a refund for the item(s) back to your original method of payment within 7 working days. We reserve the right to refuse returns if the item is received otherwise than in accordance with our outlined requirements.
Delivery Costs
If you think your item may be defective, please contact us and we will guide you through the Warranty claims process.
Can I drop off a return?
Returns cannot be dropped off, and must be sent via post or package carrier. Tel: 074 93 90122.
